Ingolstadt Village privacy policy

Value Retail Management Germany GmbH (“Ingolstadt Village”, “we” or “us”) is committed to protecting your privacy and this privacy policy (“Privacy Policy”) explains how we collect, process, use, or disclose, personal information about you. If you should have any questions about privacy or data protection, please contact us at

Scope of this policy

This Privacy Policy applies to the website (the “Site”), and generally to the use of your personal information by Ingolstadt Village as customer of or in our shopping Village. From time to time we will also provide you with additional information on how we will use your personal information.

The Privacy Policy does not apply to other third party websites that are not operated by Ingolstadt Village and that you may reach through links on this Site. If you access other third party sites using the links provided, the operators of these sites may collect personal information from you which will be used by them in accordance with their privacy policy, which will differ from ours. Processing of personal information you share with or provide to third parties is not covered by this Privacy Policy. We recommend that you read such third parties’ privacy policies, before sharing information with them.

Information we collect from you and how it is used 

If you browse this Site, register for VIP membership, submit your CV and details in connection with our section on careers or participate in other initiatives or activities (whether online or offline) that we may offer or operate from time to time, we collect, process and use your personal information (“Personal Information” or “Information”) for the respective purpose. The Information we collect, process and use about you and how it is used by us is described in detail in the table at the end of this Privacy Policy document.

Where we store or process your Information; use of service providers

We or our service providers process your Information either on computer systems on our premises or on computer systems of our service providers. These service providers, which have been contracted by us and assist us in providing the services to you, are located in the EU or the European Economic Area (“EEA”) and also at destinations outside the EU/EEA , including China, India and the USA. Such destinations may not have laws which protect your Information to the same extent as in the EU/EEA. It may be processed by us or by our suppliers operating outside the EU/EEA, but we will ensure that your Information is treated securely and in accordance with this Privacy Policy and applicable data protection law.

We have implemented security policies, rules and technical measures to protect the Information that we have under our control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. Where you have chosen a password that enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of Information via the Internet is not completely secure. Although we do our best to protect your Information, we cannot guarantee the security of your Information during transmission to our Site and any transmission is at your own risk. Once we have received your Information, we will use strict procedures and security features to try to prevent unauthorised access.

We ensure that your Information will not be disclosed to regulators or authorities except where required by law or other regulation.

Disclosure to our affiliates

With your prior consent that we solicit from you separately from this Privacy Policy we will disclose Information about you to the companies behind The Bicester Village Shopping Collection® and the other The Bicester Village Shopping Collection® members to use the Information for the purposes described in the table at the end of this Privacy Policy for their own purposes. To find out more about the companies behind The Bicester Village Shopping Collection®, Ingolstadt Village and the other Villages that are The Bicester Village Shopping Collection® members, please click here: Ingolstadt Village and The Bicester Village Shopping Collection®.  The use of Information disclosed to such companies will be subject to the description in the respective consent form that you provided.

We will also disclose your information to the following third parties

  • With your prior consent that we solicit from you separately from this Privacy Policy to our carefully selected marketing partners;
  • With regard to your Careers-Information (see table at the end of this document) to the retail outlets located at the relevant Village in the event that you have submitted a CV in our Careers section applying for vacancies;
  • If we are under a duty to disclose or share your Information in order to comply with any legal obligation, or in order to protect the rights, property or safety of our business, our customers or others. This includes exchanging Information with organisations for the purposes of fraud protection; and
  • Successors in title or replacement operators of all or part of our business. We will inform you upfront about this disclosure and, if mandatory, we will collect your prior consent separately from this Privacy Policy.
  • Partners of our Loyalty and Partner Reward Programs, if you signed up for their services and requested crediting;
  • Issuer of our Gift Card when you purchase the Gift Card;
  • If you book your shuttle transfer to Ingolstadt Village on our Site, this data will be directly collected by the provider of the transfer.


”Cookies” are pieces of information that are sent from a web server to your computer. They are stored when you first visit a website and may subsequently be used by the website operator to obtain information when you return to that website. We use Cookies for technical administration of the Site, to estimate our audience size and usage pattern, to store information about your preferences, to allow us to customise our Site according to your individual interests and traffic monitoring. Please see our Cookie Policy for further information about Cookies and how we use them and how you can deactivate them. For more information about how cookies work you may find it useful to visit

Retention of your personal information

We will process and use your Personal Information only as long as it is required to use them for the purpose we have collected or received them (see table at the end of this policy document for the description of purposes). If we are required by law to retain this Information longer, we will block the Information and only process and use it for such retention purpose. After the applicable statutory retention period has lapsed, we will delete such Personal Information.


We do not knowingly collect Information from children under 18 years of age.

Your rights

You have the right to ask us not to process your Information for marketing purposes. We will inform you (before collecting your Information) if we intend to use your Information for such purposes. You can exercise your right to prevent such processing by indicating this when we collect your Information. You can also exercise the right at any time by contacting us at

You are entitled to ask us whether we are keeping Information about you and if so to have access to this Information. In order to receive a copy of any Information that we currently hold about you, please send us your contact details including address and a proof of identification.

You may challenge the Information that we hold about you and, where appropriate, you may have Information erased, rectified, amended or completed. We reserve the right to refuse to provide you with a copy of your Information in exceptional cases, but will give reasons for our refusal.

You can also use the above details for requests relating to use of your Information held by any Germany companies behind The Bicester Village Shopping Collection®, Ingolstadt Village and the other Villages that are The Bicester Village Shopping Collection® members. If your requests relate to use of your Information held by the affiliates of Ingolstadt Village, please refer to the contact details of their Privacy Policies on their websites.

Changes to our privacy policy

Any changes that we make to our Privacy Policy will be detailed on the Site or otherwise notified to you.

The Information that we collect from you and how it is used.

Please note that it may not always be necessary to complete all fields of information in order to benefit from our services or promotions but the required data fields will typically be marked with an asterisk*.

We will contact you by post, e-mail, SMS text messages or telephone or other means, each only as requested by you in your consent or other permission you gave us to be contacted, e.g. in the registration to the VIP-Membership.


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