Ingolstadt Village Privacy Policy

Privacy Policy

Value Retail Management (Ingolstadt Village) GmbH (“Ingolstadt Village”, “we” or “us”) is committed to protecting your privacy and this privacy policy (“Privacy Policy”) explains how we collect, process, use, or disclose, personal information about you. If you should have any questions about privacy or data protection, please contact us at legal@Ingolstadtvillage.com.

Scope of this Policy

This Privacy Policy applies to the website www.Ingolstadtvillage.com (the “Site”), and generally to the use of your personal information by Ingolstadt Village as customer of or in our shopping village. From time to time we will also provide you with additional information on how we will use your personal information.

The Privacy Policy does not apply to other third party websites that are not operated by Ingolstadt Village and that you may reach through links on this Site. If you access other third party sites using the links provided, the operators of these sites may collect personal information from you which will be used by them in accordance with their privacy policy, which will differ from ours. Processing of personal information you share with or provide to third parties is not covered by this Privacy Policy. We recommend that you read such third parties’ privacy policies, before sharing information with them.

Information we collect from you and how it is used

If you browse this Site, register for VIP membership, submit your CV and details in connection with our section on careers or participate in other initiatives or activities (whether online or offline) that we may offer or operate from time to time, we collect, process and use your personal information (“Personal Information” or “Information”) for the respective purpose. The Information we collect, process and use about you and how it is used by us is described in detail in the table at the end of this Privacy Policy document.

Where we store or process your Information; use of service providers

We or our service providers process your Information either on computer systems on our premises or on computer systems of our service providers. These service providers, which have been contracted by us and assist us in providing the services to you, are located in the EU or the European Economic Area (“EEA”) and also at destinations outside the EU/EEA , including China, India and the USA. Such destinations may not have laws which protect your Information to the same extent as in the EU/EEA. It may be processed by us or by our suppliers operating outside the EU/EEA, but we will ensure that your Information is treated securely and in accordance with this Privacy Policy and applicable data protection law.

We have implemented security policies, rules and technical measures to protect the Information that we have under our control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. Where you have chosen a password that enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of Information via the Internet is not completely secure. Although we do our best to protect your Information, we cannot guarantee the security of your Information during transmission to our Site and any transmission is at your own risk. Once we have received your Information, we will use strict procedures and security features to try to prevent unauthorised access.

We ensure that your Information will not be disclosed to regulators or authorities except where required by law or other regulation.

Disclosure to Our Affiliates

With your prior consent that we solicit from you separately from this Privacy Policy we will disclose Information about you to the companies behind Chic Outlet Shopping® and the other Chic Outlet Shopping® members to use the Information for the purposes described in the table at the end of this Privacy Policy for their own purposes. To find out more about the companies behind Chic Outlet Shopping®, Ingolstadt Village and the other villages that are Chic Outlet Shopping® members, please click here: Ingolstadt Village and Chic Outlet Shopping®.  The use of Information disclosed to such companies will be subject to the description in the respective consent form that you provided.

We will also disclose your Information to the following third parties

  • With your prior consent that we solicit from you separately from this Privacy Policy to our carefully selected marketing partners;
  • With regard to your Careers-Information (see table at the end of this document) to the retail outlets located at the relevant village in the event that you have submitted a CV in our Careers section applying for vacancies;
  • If we are under a duty to disclose or share your Information in order to comply with any legal obligation, or in order to protect the rights, property or safety of our business, our customers or others. This includes exchanging Information with organisations for the purposes of fraud protection; and
  • Successors in title or replacement operators of all or part of our business. We will inform you upfront about this disclosure and, if mandatory, we will collect your prior consent separately from this Privacy Policy.
  • Partners of our Loyalty and Partner Reward Programs, if you signed up for their services and requested crediting;
  • Issuer of our Gift Card when you purchase the Gift Card;
  • If you book your shuttle transfer to Ingolstadt Village on our Site, this data will be directly collected by the provider of the transfer.
    Please see the table at the end of the document for details.

Cookies

”Cookies” are pieces of information that are sent from a web server to your computer. They are stored when you first visit a website and may subsequently be used by the website operator to obtain information when you return to that website. We use Cookies for technical administration of the Site, to estimate our audience size and usage pattern, to store information about your preferences, to allow us to customise our Site according to your individual interests and traffic monitoring. Please see our Cookie Policy for further information about Cookies and how we use them and how you can deactivate them. For more information about how cookies work you may find it useful to visit http://www.allaboutcookies.org/.

Retention of your Personal Information

We will process and use your Personal Information only as long as it is required to use them for the purpose we have collected or received them (see table at the end of this policy document for the description of purposes). If we are required by law to retain this Information longer, we will block the Information and only process and use it for such retention purpose. After the applicable statutory retention period has lapsed, we will delete such Personal Information.

Children

We do not knowingly collect Information from children under 18 years of age.

Your rights

You have the right to ask us not to process your Information for marketing purposes. We will inform you (before collecting your Information) if we intend to use your Information for such purposes. You can exercise your right to prevent such processing by indicating this when we collect your Information. You can also exercise the right at any time by contacting us at legal@Ingolstadtvillage.com.

You are entitled to ask us whether we are keeping Information about you and if so to have access to this Information. In order to receive a copy of any Information that we currently hold about you, please send us your contact details including address and a proof of identification.

You may challenge the Information that we hold about you and, where appropriate, you may have Information erased, rectified, amended or completed. We reserve the right to refuse to provide you with a copy of your Information in exceptional cases, but will give reasons for our refusal.

You can also use the above details for requests relating to use of your Information held by any Germany companies behind Chic Outlet Shopping®, Ingolstadt Village and the other villages that are Chic Outlet Shopping® members. If your requests relate to use of your Information held by the affiliates of Ingolstadt Village, please refer to the contact details of their Privacy Policies on their websites.

Changes to our Privacy Policy

Any changes that we make to our Privacy Policy will be detailed on the Site or otherwise notified to you.

The Information that we collect from you and how it is used.

Group Purpose What data? How we use your information
Browsing
Use of cookies, above all, to adjust our Site to your needs and provide you a more pleasant browsing; for statistic purposes; to maintain and improve the Site; for advertising purposes, all as described in our Cookie Policy.
When you browse the Site without entering any of your Personal Information on our Site, we collect, process and use your following information as described in our our Cookie Policy:
If you visit the Site cookies will collect Information from you. Please see our Cookie Policy for more information.
 
We use cookies on our Site for example:
  • To run the Site; some services cannot be provided without cookies;
  • To provide you with personalized access and to enhance our services;
  • For statistic purpose, e.g. number of visits;
  • For maintenance and improvement of the Site;
  • To personalize our advertising.
Please see our Cookie Policy for further information about Cookies and how we use them
Careers (submit CV)
We process your Information for your job application for a brand or the village.
  • The Information you provide when submitting your CV including your title, name, contact details, date of birth, desired positions, work type, skills, experience, nationality, preferred departments, availability and where you heard of the vacancy and any further Information you provide in your CV;
  • The Information you provide when you register for the career portal, including surname, email-address, title and language and any further Information you provide to us;
  • Your job interests and preferred job positions, if you admit these Information;
  • Information about your job interview; and
  • The Information if you are hired.
  • We host and operate the career portal;
  • With your prior consent we transfer your Information to the specific brand you applied for;
  • We are not responsible for the processing of your Information by the brands; you may receive more information about the processing of your information by the specific brands in the job offer or in the relevant store.
  • We use the Information provided by you only if you applied for a job vacancy in Ingolstadt Village or the other villages that are Chic Outlet Shopping® members;
  • The Information provided when submitting your CV will only be used for recruitment purposes.
Contacting us
We use your Information to answer your questions or concerns.
If you contact us through the Site we may keep a record of that correspondence and the Information you provide, including your email-address and, if you provide it to us, your name.
If you contact us through the Site, we will only use your Information in relation to any further correspondence with you.
Gift Cards
Providing you with the Gift Card services. The Gift Card is a prepaid shopping card that can be used as payment card in Ingolstadt Village and the other Chic Outlet Shopping® Villages.
  • The Information you provide when you apply for a Gift Card including your title, name, contact information, payment type, amount of the Gift Card.
  • The Information on your use of the Gift Card as further detailed by the issuer of the Gift Card.
Value Retail will not have any access to and will not process the Information you provide unless you have consented as described below;
Your Information will be processed and used by the issuer of the Gift Card.
More details about the data processing are provided to you when you purchase the Gift Card or from its issuer at www.bpscards.com
 
And with your consent:
  • To understand your needs,
  • To provide you with information about events, special offers, promotions and other matters relevant to Chic Outlet Shopping®, Bicester Village and the other villages that are Chic Outlet Shopping® members or the retail outlets that you request from us or which we consider may be of interest to you (including host mailings);
  • To share your information with our carefully selected marketing partners for the purposes of informing you of goods, services, promotions, offers and forthcoming events which we consider may be of interest to you;
  • For research and analysis and in order that we may contact you from time to time for such a purpose or for the purpose of conducting surveys or focus groups; and
  • To notify you about changes to our services;
Loyalty and Partner Reward Programs
Providing you with the Loyalty or Partner Reward Program, e.g. airline mileage program. This enables you to collect points, miles or other bonuses with certain loyalty or partner programs when shopping at Ingolstadt Village
The Information on shopping or other Information that is relevant for collecting bonuses with your loyalty or partner program.
We use your Information only in non-personalised /aggregated format to detect trends in the Village and to improve our offer and services in the villages;
  • We process your Personal Information on our partner's behalf.
  • More details about the processing of your Personal Information are provided to you when you sign up for the loyalty or partner program from its operator.
Online Registration for VIP Program
We use this Information to be able to provide you the services under the VIP-program and to adjust them to your wishes and needs.
The Information you provide when registering with our membership program are your title, first name, last name, email address, the fact that you are over 18 years and - if provided by you - additional details on your postal address and preferences for delivery of commercial mailings and language preferences. Additionally, we collect Information on your use of the VIP Program as well as your use of and registration details for the online VIP membership area. In order to successfully register, you must agree to the VIP-membership terms.
  • To understand your needs and provide you with the services you have requested;
  • To provide you with (also tailored) information about events, special offers, promotions and other matters relevant to Chic Outlet Shopping®, Ingolstadt Village and the other villages that are Chic Outlet Shopping® members or the retail outlets that you request from us or which we consider may be of interest to you (including host mailings);
  • Only with your prior consent, to share your Information with our carefully selected marketing partners for the purposes of informing you of goods, services, promotions, offers and forthcoming events which we consider may be of interest to you;
  • Only with your prior consent, for research and analysis and in order that we may contact you from time to time for such a purpose or for the purpose of conducting surveys or focus groups;
  • To administer your membership and to notify you about changes to our services; from time to time we may share Information with carefully selected 3rd parties in an aggregated, anonymised format to enable us to monitor the success and operation of the program.
Online Registration for Chic Club Programme
We use this Information to be able to provide you the services under the Chic Club Programme and to adjust them to your wishes and needs.
Please see the Chic Club Privacy Agreement for details.
Please see the Chic Club Privacy Agreement for details.
Online transport services
Providing you with the transport facility.
  • The Information you provide when purchasing these services, including your title, name, contact details, details on payment and credit card and details of the service we will be providing to you.
  • Details on your transport as further detailed by our shuttle partner.
More details about the processing of your Personal Information are provided to you when you book your transfer to Ingolstadt Village from the provider of the transport services. We do not have any access to your Personal Information unless you have consented as described below.
 
And with your prior consent:
  • To understand your needs
  • To provide you with information about events, special offers, promotions and other matters relevant to Chic Outlet Shopping®, Bicester Village and the other villages that are Chic Outlet Shopping® members or the retail outlets that you request from us or which we consider may be of interest to you (including host mailings);
  • To share your information with our carefully selected marketing partners for the purposes of informing you of goods, services, promotions, offers and forthcoming events which we consider may be of interest to you;
  • For research and analysis and in order that we may contact you from time to time for such a purpose or for the purpose of conducting surveys or focus groups; and
  • To notify you about changes to our services
Photo/Video Sharing/Forums/Blogs/Social Media Websites
Interact and communicate with you; other purposes will be described on the relevant presence.
  • The Information or images you provide when you post content to or comments on, or otherwise submit material for publication in, various areas of our Site, including our chat forum, bulletin board, blog, micro-blog, forum, video and photo galleries and other interactive areas
  • If you activate a social plugin that is incorporated into our Site, to enable the functionality of the respective social plugin and communicate with the respective social media platform as further described in the privacy policy or description of functionalities on the respective social media platform.
Please find more information on our Cookie Policy and the respective website or presence for further details about the processing of your Information by Ingolstadt Village on social media presences or platforms.
Registration at Trade Fairs and Public Events for VIP Program
We use this information to be able to provide you the services under the VIP-program and to adjust them to your wishes and needs.
The Information you provide when registering with our membership program including your title, first name, last name, postal address, the fact that you are over 18 years and - if provided by you - additional details on your email address and preferences for delivery of commercial mailings and language preferences. Additionally, we collect Information on your use of the VIP Program as well as your use of and registration details for the online VIP membership area. In order to successfully complete a registration form, you must agree to the VIP-membership terms.
  • To understand your needs and provide you with the services you have requested;
  • To provide you with (also tailored) information about events, special offers, promotions and other matters relevant to Chic Outlet Shopping®, Ingolstadt Village and the other villages that are Chic Outlet Shopping® members or the retail outlets that you request from us or which we consider may be of interest to you (including host mailings);
  • Only with your prior consent, to share your Information with our carefully selected marketing partners for the purposes of informing you of goods, services, promotions, offers and forthcoming events which we consider may be of interest to you;
  • Only with your prior consent, for research and analysis and in order that we may contact you from time to time for such a purpose or for the purpose of conducting surveys or focus groups;
  • To administer your membership and to notify you about changes to our services.
Registration in person within Village facilities for VIP Program
We use this Information to be able to provide you the services under the VIP-program and to adjust them to your wishes and needs.
The Information you provide when registering with our membership including your title, name, last name, postal address, the fact that you are over 18 years and - if provided by you - additional details on your email address and preferences for delivery of commercial mailings and language preferences. Additionally, we collect Information on your use of the VIP Program as well as your use of and registration details for the online VIP membership area. In order to successfully register, you must agree to the VIP-membership terms.
  • To understand your needs and provide you with the services you have requested;
  • To provide you with (also tailored) information about events, special offers, promotions and other matters relevant to Chic Outlet Shopping®, Ingolstadt Village and the other villages that are Chic Outlet Shopping® members or the retail outlets that you request from us or which we consider may be of interest to you (including host mailings);
  • Only with your prior consent, to share your Information with our carefully selected marketing partners for the purposes of informing you of goods, services, promotions, offers and forthcoming events which we consider may be of interest to you;
  • Only with your prior consent, for research and analysis and in order that we may contact you from time to time for such a purpose or for the purpose of conducting surveys or focus groups;
  • To administer your membership and to notify you about changes to our services.
Responding to our emails
We only use your Information to answer your concerns.
Any Information you provide when responding to our emails including your title, name, contact details, changes to your contact preferences and in some instances preferred language.
If you contact via email, we will only use your Information in relation to any further correspondence with you.
Surveys/Research
Execute surveys and researches for continuous improvement of our services.
We may ask you to complete surveys or join research/focus groups and the information you provide through these including your preferences and profile information.
With your consent, this data will be used to measure our products and services for continuous improvement. The data may also be shared with our carefully selected marketing partners for the purposes of data analysis and improving ours goods, services, promotions, offers and forthcoming events which we consider may be of interest to you
Use of Public WiFi facilities
Providing you with the Public WiFi facility.
Information arising from your connection to our WiFi facilities, such as IP-addresses or the websites that you visit.
Please see our partner's terms and conditions for further information about your Personal Information and how they are used. We do not have any access to your Personal Information.
Prize Draws
We only use your Information to run and administer the Prize Draw.
First name and last name, date of birth, street address, postal code, place, country, and email address, as well as Information which are created in connection with your entry, such as your status as an Entrant or winner, if applicable.
We collect, process, and use, all Personal Information disclosed to us in connection with the Prize Draw only in compliance with the applicable laws and regulations referring to data protection. We will not disclose your Personal Information to any third party. This shall not apply to Chic Outlet Shopping Villages and service providers which assist us in carrying out the Prize Draw. Your Personal Information will be collected, processed and used exclusively for the purpose of carrying out the Prize Draw. Please see our “General Terms and Conditions for Raffles” for further information.
Please note that it may not always be necessary to complete all fields of information in order to benefit from our services or promotions but the required data fields will typically be marked with an asterisk*.

We will contact you by post, e-mail, SMS text messages or telephone or other means, each only as requested by you in your consent or other permission you gave us to be contacted, e.g. in the registration to the VIP-Membership.

Getting Here

Getting Here

Ingolstadt Village
Otto-Hahn-Str. 1
85055
Ingolstadt
Germany

Opening Hours

Opening Hours

  • Monday 10 am – 8 pm
  • Tuesday 10 am – 8 pm
  • Wednesday 10 am – 8 pm
  • Thursday 10 am – 8 pm
  • Friday 10 am – 8 pm
  • Saturday 10 am – 8 pm
  • Sunday -

Opening Times: Monday – Saturday 10 am – 8 pm